FAQs
Do you have any questions? Have a look below and see if your queries have been answered, or feel free to drop us a message through our contact page.
Do you walk dogs off lead?
Dogs will only be walked off lead if approved by their owner prior to our walks. During our initial meet and greet we will discuss whether you are happy for us to let your dog off lead.
Dogs will remain on lead for their initial walk and if given permission to be off lead will be trialled on a longline as we earn eachothers trust. We do put our dogs back on lead when approaching strangers, for everybody's safety.
How many dogs are walked at a time?
We have chosen to only walk 4 dogs per person, this is to assure that each dog gets the attention it needs and to ensure their safety.
Do you walk all breeds of dog?
We are happy to walk dogs of all breed regardless of size and strength. We believe that all breeds should be entitled to the same rights, we hold no stigma towards any breeds. We are also insured to walk 'illegal breeds' giving that the owner has registered that dog and made sure they are spade and microchipped.
What if my female is in season?
To avoid any unwanted pregnancy's please let us know when your dog is in season so we can make sure they do not come into contact with any intact males.
What would happen in an emergency?
During our meet and greet sessions we will collect all the information in the very unlikely case of an emergency, including the contact details for owners and the animals registered vet.
Owners will be informed of any emergent situations asap, if owners do not respond we will attempt to reach their back up contacts. each of our clients must sign a vet release form when signing up for our services, allowing us to take the dog to the vet and deal with any situations if their owner is not contactable.
Can I cancel?
We understand that not every day looks the same, cancellations must be made 72hours prior to any scheduled walks.
How do I make a payment?
Payments are accepted bank transfer, direct debit or cash. We invoice at the end of each week with the payment due the following Monday.
Are you insured?
At Happy Tail Trails we are fully insured. Both Dean and Maxine have also been DBS checked and have a number of qualifications in the animal care sector, offering clients an extra piece of mind knowing their beloved animals are safe in our hands.
